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Hi everybody !
I don't know if it's a good idea, but one thing which could ease the lookup of FAQs would be to add a tag capability.
My point is that, ok we can categorize FAQ (even if there is no possible hierarchy), but the same FAQ could sometimes be in two categories at the same time.
Adding a tag capability and being able to lookup according to these tags would be helpful in that case.
Have a nice day !