Hi.
In another ticketing system, I have seen that there is a column called: Status
This column indicates whether the client has answered or is in waiting for answers. Is there any way to add a similar column?
It is very useful an indication, apart from the email notification. If there is any other way, I thank you for your contribution.
Img: http://www.mediafire.com/view/?eqcd9bu3j8gdg3h#(http://www.mediafire.com/view/?eqcd9bu3j8gdg3h#)
Image from admin panel. http://www.mediafire.com/view/?ulm0lt2oi080xw2#(http://www.mediafire.com/view/?ulm0lt2oi080xw2#)
thanks in advance.