osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I have setup SLA and it is working fine except it is counting hrs of weekend for due dates.
is it possible in OST to NOT count weekend hrs and set due date accordingly .
for example SLA is 48 Hrs , now if a new ticket created on Friday then it should not count Saturday and Sunday hrs . and Should alert after Tuesday.