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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Ticket Activity Statistics report.

How can I able to get Ticket Activity Statistics report with required fields as Ticket Create Date, Last Response,Close Date.

I want to add many fields in Statistics report.
Kindly help me for this.

Thank you,

Comments

  • Hello can anybody help to get customized reoprts.
    How can we add required fields in report.
    meetmtushar;40243 said:
    How can I able to get Ticket Activity Statistics report with required fields as Ticket Create Date, Last Response,Close Date.

    I want to add many fields in Statistics report.
    Kindly help me for this.

    Thank you,
  • Sorry I haven't really had a chance to investigate and play with the new dashboard reports. Maybe someone else will be able to look at and answer your question.
  • Please anybody can help for dashboard reports......:rolleyes:
    meetmtushar;40307 said:
    Hello can anybody help to get customized reoprts.
    How can we add required fields in report.
  • Please need help for Ticket Activity Statistics report.

    Please need help for Ticket Activity Statistics report.
    meetmtushar;40382 said:
    Please anybody can help for dashboard reports......:rolleyes:
  • Any idea from which file or tables we area getting this report?
    I can try to modify those files or tables.
    ntozier;40343 said:
    Sorry I haven't really had a chance to investigate and play with the new dashboard reports. Maybe someone else will be able to look at and answer your question.
  • I'll second this.  We also need to add additional items to the report dashbaord and can't find any info on what tables to modify to make it happen.
  • I third this. We are attempting to avoid using metrics from our call center software, as the data in our osTicket database would suffice, but I do not see any way to modify the existing reports to glean what we need. Having the ability to modify the dashboard would be extremely helpful if anyone could point us in the right direction. Thanks!
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