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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

SLA per company (email domain)

Hi everybody,

at first a compliment to the developers of this great piece of software.

I was wondering if it would be possible to link SLA to companys. It would be great if the system could group requestors to companies by the mail domain and link companies to special SLA.

Is this possible or any mods already in place?

Kind regards
miro

Comments

  • Hi,

    Do you ever got a solution for this?
  • I guess it's possible to apply the SLA by email domain. I would easily create a ticket filter to apply a specific SLA when tickets come from a specific email domain.
  • Admin panel -> Manage -> Ticket Filters
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