I'm not a PHP guru, so I may need a bit more hand holding.
This is what I am trying to do, please let me know if your code changes will achieve this?
1. when customer fills out a ticket, it will ask them for First Name and Last name (the current form just says Full Name)
2. when we (support) respond to the customer request, we want to use First Name as the salutation, not full name.
So today OST out of the box sends emails that look like:
Dave Smith,
Thank you for submitting a ticket...
We would like our emails to say:
Dave,
Thank you for submitting a ticket...
Thanks in advance for your help.
Mark