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Email Internal notes to teams not working
I don't know if I am just missing a setting or something but I am trying to assign tickets to teams and I would like for the internal notes on that ticket to be sent by email to the whole team. I feel like that is possible but I think I might be missing a setting or something. Can I get some help on this?
I don't know what info you need from my end so I'll give you a little info.
I have setup SMTP for all three default emails
I have selected on of those emails for the default
I have my staff assign to a team
I assign that team to a ticket and they all get a new ticket email
When I try to post an internal note no one gets an email
My alert setting are set to send internal notes to assigned staff
If you need any other info please feel free to ask.