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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Urgent: Need help on how to fetch the new incoming emails start from today date?

Hi all,

I am using the latest osTicket-1.7.0 version.

I have succeeded to fetch my emails from outlook to osticket using the settings as below:

Admin Panel -> Settings -> Emails -> Tick the checkbox of Enable POP/IMAP polling & Poll on auto-cron.

The problem is it will fetch all my old emails and created a new ticket but I just want to fetch in the latest email which is the email that send to me starting by today. How can I do it?

Many thanks.



  • You really only have two choices.

    1. Delete the old email.
    2. Move the old email to another IMAP folder.
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