osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Ban and close, and Simple claim
The new interface is great.
Two things I miss from 1.6 are the Ban email and Close button that would automatically add the email to the blacklist. This was great for spam.
Also, the claim button does not need to prompt for confirmation... IMHO. Is there a way to disable this additional prompt? It makes mobile navigation difficult.
I'm sure these could be resolved with Mods, but I've been unable to find the code to modify.
I would also 2nd the request for tech ability to reply via email.
Again, great work on this version.