osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I have my own software company and I use Drupal 7 for the website because there are modules for everything that I would like to do, apart from the helpdesk. I need a free solution for the helpdesk and osTicket has been the best I've come across so far, however because of the way my licensing system works and because it is likely that sensitive information will be included in the support tickets I need to link osTicket and Drupal in such a way that a user must be logged in to submit or view their tickets.
I have read that some members on here have done this, however I've tried 'including' the drupal bootstrap.inc in the login.php to start with but I just get a blank screen because of conflicts in the database include file for osTicket and Drupal. So I was wondering if anybody would be kind enough to share their solution to this problem, or even offer alternative.
Thanks in advance,