Is there a mod around or any way that stuff can create a new ticket with multiple attachments?
For 1.7: /osticket//scp/settings.php?t=tickets
Scroll down to "Attachments: Size and max. uploads setting mainly apply to web tickets."
Adjust either:
Max. User File Uploads
Max. Staff File Uploads
It looks like this:
Note the two drop downs which limit staff and client # of attachments.