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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Multiple tickets closed with one button (+ comment)

Hi All,

Is there a way to close multiple tickets with "one click" and add comment to that.

eg. I would likt to close 10 tickets, they will have same comment "contacted user, problem not there"
do I have to go into each ticket or can I do it somehow different?

Regards,

Comments

  • Is that possible in 1.8.2?
    Anyone?
  • I'm also looking for this informaiton.
  • There is no 1.8.2 version. 

    Not with a comment.

    But you can tick the check boxes to the left of the open tickets, scroll down and click "Close".  It will ask you if you are sure you want to close the tickets, but does not offer you the ability to put a note in.
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