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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Change name when opening ticket after logging in.

Hi there. I have a customer who is annoyed because after he logs in with the company mail and a ticket, tries to open a ticket and there is already the name of a former coworker, he is not able to change it.

I tried to look into the open.php code and tried to get rid of that but couldn't.

Is there a way to let the customer modify the name of the ticket creator when opening a ticket after being logged in?

If not, in what table is that name stored in the DB?

Thanks!

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