osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
[resolved] Change the assignment to "Not Assigned" when transfering
I want to ask if it's possible, in the last version (1.9.12) change the assignment of a ticket already assigned, when someone change dept.
For example: if the ticket is assigned to me, and I changes the dept, the assignment needs to disappear, like if no one never assigned it.