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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

DMT Free Responsive Theme "Extended Basic | Great Pumpkin" Stable 1.0 for osTicket 1.9.12

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  • Dear DMTGMBH,

    Please review "dmt_theme_extended_basic_1.0.3_to_1.0.3.2" as the file "dynamic-form.tmpl.php"
    is located in "\include\templates" instead of "\include\client\templates"

    Regards
  • edited November 2015
    @ghaber: Many thanks for your hint! We have updated the download package. Best regards, Jürgen
  • @DMTGMBH Dont want to ruch you... ;)

    But how are you coming with the backend work? :)

    Would love to have that part follow the rest of the support site...
  • Can you help me out? On the open.php page I would like it to say "username" instead of "Email or Username". 
  • @mahnerd85: open.php creates a new ticket, there's no field "Email or Username". But you can change this easily. Open the affected template (include > client > templatename.inc.php | e.g. login.inc.php) and change

    <?php echo __('Email or Username'); ?>

    to

    <?php echo __('Username'); ?>

    But be aware, this will only change the label and not the behaviour of the field.

    Best regards,
    Jürgen
  • @Black_Skorpio: Hi, sorry for the delay. At first we focused on the professional version of our free template. Here you can see the live preview: http://demo.osticket.direktmarketingtool.de/1.9.12.002/
    Take a gander at the colorswitcher at the bottom and the improved responsive behaviour.

    The backend work is almost done for 1.9.12, but we have internal discussions, which features we will release in the free backend theme and which in the pro version. Be patient, but the free backend version will be our christmas present to the osticket community. Maybe Santa Claus will bring it to you. ;o)
  • @DMTGMBH
    Thanks, and you pro version looks awesome. What is the cost?
  • edited December 2015
    @mahnerd85: We are working on a template and extension club for osticket. A single domain theme licence with support and updates for 12 month will cost 19,99$ for endusers. A club subscription with access to all themes and extensions for a single domain with support and updates for 12 month will cost 69,99$ for endusers. Pro plans for webagencies, resellers and professionals will be available, too. We plan to start the club at the beginning of the new year.
  • @DMTGMBH: Thanks man. Love the backgrounds on your pro landing page. 
  • Hello! I tested your theme and it's great, thank you!
    Just some questions:

    --> Where can I edit the images?
    --> Can I scale it down a little bit more, so the main window doesn't occupy the browsers (more centered, just like your screenshot). Here I get the window full sized used!

    I don't know bootstrap at all, so just asking the creator. Thank you again!
  • @fabioteles: I don't know, which images do you mean... If you talk about the icons on the frontpage you have to edit "index.php" in the root directory of your installation. For example the gear is generated by

    <i class="fa fa-fw fa-4x fa-cog" style="color:#337AB7">
    </i>

    Please check out fontawesome: http://fontawesome.io/

    The size of the main area depends on the screen size, if you are using a screen with a 1920x1080 resolution you will have a lot of space beside that main area. The size of the main area will be dynamically adjusted for the best user experience depending on the screen resolution. If you like you can adjust bootstraps media queries breakpoints. Please check the info about bootstraps grid system and media queries: http://getbootstrap.com/css/


  • It's nice to see you like our theme.

    I checked at this moment the download stats
    and we have reached

    over 500 downloads.

    Enjoy it!
  • Hello,

    We're currently testing osTicket 1.9.12, and we've loved your bootstrap theme for frontend, however... there's a problem when user clicks a link in mail. He's got redirected to right page (address is ok), but the error 403 (forbidden) occurs.

    First, I'd thought it was because some lack of previleges, but when I've reverted back to standard theme - the link is working fine. So, obviously there must be something wrong with DMT theme implementation. Can you please help me out with resolving the case?

    Best regards :)
    Tom
  • @tfruba: First let me apologize for the inconveniences. Please use the contact data in the readme and send me the outgoing mail with the included links, so we check them in our development environment. Give me as much information as possible, so we can reconstruct the process and the resulting error. Many thanks"

    You can register yourself in our demo system http://demo.osticket.direktmarketingtool.de/1.9.12.001 and check if the same happens here.

    If you are running a non productive test environment, you can provide me access data to check it on your live system - if it's not a local installation ;o). Best regards, Jürgen
  • Unfortunately - it's local environment behind a firewall. We've decided not face the world in test pahse. The linksare generated correctly e.g. http://10.100.120.18:81/support/view.php?auth=o1xaiaaaaacaaaaaIGVFnHLwdSgxUQ== and this link gives the 403 error while using DMT theme, but the same link works perfectly if we're using standard theme.

    I'll try the demo next week, as now - I've got a lot of other stuff on my head :)
  • @DMTGMBH: I notice that when my users try to submit a ticket and all of the required questions are not correct instead of a warning or a popup that tells them what is going on. The screen just turns grey.... Can you check on that?
  • @mahnerd85: Please ensure you have installed the latest version, it looks like you are using a older version with modal error popup. We changed it three updates ago. Try to submit a ticket with not filled out required fields on the demopage and you will see the correct behaviour. Hope this solve your issue. Best regards, Jürgen.
  • @DMTGMBH Thanks Jürgen, I will download the newest version and upload this evening.
  • @DMTGMBH: we're testing your version 1.0.3.2 on osticket v1.9.8. 
    Instead of replacing all files, we created a \mobile directory to hold your mobile version of osticket.

    However, we notice error log generated everytime on loading up the \mobile

    ************
    PHP Warning:  Cannot modify header information - headers already sent by (output started at /home/xxx/mobile/include/client/header.inc.php:30) in /home/xxx/mobile/include/client/header.inc.php on line 37
    ************

    Any advice please?
  • @stelaso: This is a common php error and results often from the try to send headerdata after the body was already generated. The header can be modified by cookies or sessions, too. If you like to call our theme from a external directory you must ensure that headerdata are send before the body is generated. Ensure that external files, functions and code is not included twice and all links are updated correctly. There are a lot of other reasons, why this error can occur. You php error log can give you further hints...
  • Loving this guys thank you so much.

    Will gladly pay to keep this one on a roll if needs be
  • I can't thank you enough for this theme. I too would gladly pay for a premium version it needs to be.
    Congrats on a great job!
  • @fdias @tenaki: Thank you for your warm words.


    It's nice to see you like our theme.

    I checked at this moment the download stats
    and we have reached

    over 1000 downloads.

    Enjoy it!

    Sorry, for being not active. I enjoyed my winter holidays and after being back to work two weeks ago, customers and open jobs immediately pounced on me. Please stay tuned, I will update you the next days and have some surprises for you.

  • on red ? D:
  • If I wanted to edit the "Welcome to the Support Center" text on the front page where would I find that...or how would I do it, as I have searched all the files for that pattern of text and what I found did not help (index.php) :)   We would like to replace "Support Center" with "Helpdesk".   Thanks!
  • Just a quick message to thank you for the job,
    I jsut installed it, it works perfectly, thanks.

    do you have any idea about the date for the admin part ?

  • edited March 2016
    DMTGMBH - hi, downloaded version 1.0.3.2, read the installation instructions, everything looks fine but the Staff Control Panel (Login Page) still looks like the osticket default theme.. unlike in your demo.. am i missing something? pls help me. thanks.

    btw, i love the theme.. great job with this one.


  • @DMTGMBH: after i m download this file dmt_theme_extended_basic_1.0.3.2.zip from this link   http://cloud.direktmarketingtool.de/index.php/s/uQ6GQ6Jp04tbUx2  i have an issue when extrat that file please help me 
  • @DMTGMBH: I very appreciated what do you did with the theme. :)
    But i have question about Frequently Ask Questions features, how user/client can see FAQ on this theme ?
    is it still bug ? Thanks..
  • i had some customize on this theme(files open.inc.php and open.php) and then i received email like this on admin email with subject DB Error #1054 every 2 minutes.

    [SELECT ticket.ticket_id,tlock.lock_id,ticket.`number`,ticket.dept_id,ticket.staff_id,ticket.team_id  ,user.name ,email.address as email, dept.dept_name, status.state  ,status.name as status,ticket.source,ticket.isoverdue,ticket.isanswered,ticket.created  ,IF(ticket.duedate IS NULL,IF(sla.id IS NULL, NULL, DATE_ADD(ticket.created, INTERVAL sla.grace_period HOUR)), ticket.duedate) as duedate  ,CAST(GREATEST(IFNULL(ticket.lastmessage, 0), IFNULL(ticket.closed, 0), IFNULL(ticket.reopened, 0), ticket.created) as datetime) as effective_date  ,ticket.created as ticket_created, CONCAT_WS(" ", staff.firstname, staff.lastname) as staff, team.name as team  ,IF(staff.staff_id IS NULL,team.name,CONCAT_WS(" ", staff.lastname, staff.firstname)) as assigned  ,IF(ptopic.topic_pid IS NULL, topic.topic, CONCAT_WS(" / ", ptopic.topic, topic.topic)) as helptopic  ,cdata.priority as priority_id, cdata.subject, pri.priority_desc, pri.priority_color  FROM ost_ticket ticket  LEFT JOIN ost_ticket_status status
                ON (status.id = ticket.status_id)  LEFT JOIN ost_user user ON user.id = ticket.user_id LEFT JOIN ost_user_email email ON user.id = email.user_id LEFT JOIN ost_department dept ON ticket.dept_id=dept.dept_id  LEFT JOIN ost_ticket_lock tlock ON (ticket.ticket_id=tlock.ticket_id AND tlock.expire>NOW()
                   AND tlock.staff_id!=1)  LEFT JOIN ost_staff staff ON (ticket.staff_id=staff.staff_id)  LEFT JOIN ost_team team ON (ticket.team_id=team.team_id)  LEFT JOIN ost_sla sla ON (ticket.sla_id=sla.id AND sla.isactive=1)  LEFT JOIN ost_help_topic topic ON (ticket.topic_id=topic.topic_id)  LEFT JOIN ost_help_topic ptopic ON (ptopic.topic_id=topic.topic_pid)  LEFT JOIN ost_ticket__cdata cdata ON (cdata.ticket_id = ticket.ticket_id)  LEFT JOIN ost_ticket_priority pri ON (pri.priority_id = cdata.priority)  WHERE (   ( ticket.staff_id=1 AND status.state="open")  OR ticket.dept_id IN (4) OR (ticket.team_id IN (1) AND status.state="open")  ) AND status.state IN (
                    'open' )  AND ticket.isanswered=0  ORDER BY pri.priority_urgency ASC, effective_date DESC, ticket.created DESC LIMIT 0,25]

    Unknown column 'cdata.subject' in 'field list'<br />
    <br />
    ---- Backtrace ----<br />
    #0 (root)/include/mysqli.php(177): osTicket->logDBError('DB Error #1054', '[SELECT ticket....')<br />
    #1 (root)/include/staff/tickets.inc.php(275): db_query('SELECT ticket.t...')<br />
    #2 (root)/scp/tickets.php(506): require_once('/opt/osticket/u...')<br />
    #3 {main}


    What's wrong with the database? What should I do ?
    Please help anyone.. Thanks.
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