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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Create a ticket takes a long time

Hello forum member´s... 

Not long ago, I started having this problem.
To create a new ticket I stay in loading box for several minutes.

To shorten the time it takes to create a ticket need to stop loading the page and refresh the page tickets.

I do not think it's a problem in the database, because I can stop loading the page of the ticket and the ticket is created in a short time.

I have installed the version 1.9.4 of osTicket.

Thank you for your comments.


  • 1.9.4 is old, please upgrade and try again.
  • edited December 2015
    I can´t upgrade, I made several customizations to the system.
    I don not want to lose.
  • You are something around 9 versions behind current... If you have customized your system as you say... then I wouldn't know where to begin to assist you.
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