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Agents with 'Limited Access' cannot view closed tickets
I have several users that are not part of our company, and are on the system only for attending tickets coming from certain Organization.
They are part of a team which is the default assignation when tickets come from this Organization.
They can access those tickets and answer them with no problem.
The problem is: when they close the ticket, they can't ever open it again, they don't have permission for it.
We need them to do this, as they have to report, later, on the tickets they've been working. Theoretically they should have access to it, as they're still assigned to that ticket, even when it's closed...
Is this a bug or should I do something with the permissions?
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