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Ticket filter does not work.
I have a plain vanilla installation of OSTicket running on SupportSystem. Within that I have only (1) ticket rule. It has the enclosed details.
If any e-mail comes in through this one account, I want the agent & department to be set.
The problem is that it doesn't work. Neither the agent nor the department are set. I tried:
- No additional "rules matching criteria"
- @ symbol
- with the word 'eBay' which always appears
But it all results in the same thing. It seems too basic to be broken, but I'm not sure what's missing.