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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Dashboard Ticket Activity and Statistics Tab

Hi ntozier ,

  • 1.       I want to know about Dashboard Ticket Activity
    Graph, how does it works and how it is generating?

Kindly explain it by technically.

  1. 2.  And especially in the Statistics Tab, Department |Topics |Agent
    they calculating
    Service Time and Response Time.

How they are calculating, please explain it by technical manner

Note: I am attaching Screenshot as well.


Sundaresan M



  • You would have to look at the source, and determine that.  Most people ignore the dashbaord because its horrible and slated to be revamped in a future release.
  • Thanks for your reply.

    I will look into source code and try to get it.
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