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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Ticket Status: only open and close

Hi, when i view an opened ticket and try to change status, i can only choose Open or Closed, but in ticket list i've customized with other new voice. is it normal? I mean, can i select other statuses?

Comments

  • Version of osTicket?
    Your list settings for ticket statuses?

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  • I'm sorry for few details.

    My Osticket is version is  v1.9.12 (19292ad)

    OS                                                                                          Ubuntu 14.04.3 LTS





    Web Server Software Apache/2.4.7 (Ubuntu)
    MySQL Version 5.5.47
    PHP Version 5.5.9-1ubuntu4.14

    The list is in attach.

    As described before, my problem is to apply different ticket status when I reply to a client. But in drop down I can only see Open and Closed, while in Manage --> Lists --> Ticket Statuses i've 6 different statuses


    image
    statuses.pdf
    140K

  • image
    statuses.pdf
    140K
    statuses.jpg
    1206 x 1224 - 201K
  • To the right of the Properties button are some columns.  I presume that they are not disabled?

    What are your group settings?
  • I attach some details. In status list i cannot change checkbox with delete or disable
    details.jpg
    976 x 1200 - 284K

  • image
    details.jpg
    976 x 1200 - 284K
  • I don't see anything obvious.
    This works on my 1.9.7 and 1.10 installs (multiple).
    Maybe switch to the english language pack and see if the problem persists?
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