osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Work Order Number - RegEx solution?
The company I am with wants to create their own Ticket Numbers. From what I can tell, that is not an option without some pretty serious modifications to the database and source code. My workaround for this was to create a required field in the "New Ticket" Form for the desired Ticket Number. This needs to be a unique value (preferably primary key), so I now need to figure out how to implement a Ticket Filter that will query the database to ensure it is not a duplicate. I assume it can be done with RegEx, though I am not at all familiar with RegEx.
Any thoughts or suggestions would be greatly appreciated!