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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

new message auto response do i want to disable this email notify to client?refer attachment.. for now its only send this notify to client and NOT send to admin/agent..

 New Message Auto-response, Updated 07/04/2016 12:23 pm
 Confirmation sent to user when a new message is appended to an existing ticket.

so is there any setting that i just want to send notify only to agent so that they will know new msg reply from client for that ticket no.


  • edited April 2016
    I haven't the foggiest idea what you are asking.

    Controlling what gets sent to the user (client) is controlled at: 
    Admin panel -> Settings -> Autoresponder

    Controlling what gets sent to agents, departments, managers, etc is controlled at:
    Admin panel -> Settings -> Alerts and Notices
  • I just want to diasble new message auto response only.. Not to all notify to client to be diasble..
  • sloved with ur advise.. tq..
  • 1 more question on this.. what different between this 2 template.. is that setting this notify in autoresponder tab?
  • It's in the help text.  The first one is on filter matches, the second is not.
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