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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Ticket Submission. Hide Email

Heya,

Build: v1.9.12

Is there a way that I can have a ticket submission that hides the email from everyone except the person that submits the ticket? (so they still get a ticket number issued and see replies)

Why I want this feature is so people can submit anonymous complaint ticket but still see replies but the agent doesnt know whom they are talking to. Does that make sense? =)

I still would like regular ticket submissions as well though just to make it more confusing =) 


Comments

  • Q: Is there a way that I can have a ticket submission that hides the email from everyone except the person that submits the ticket?
    A: No.

    Q: Does that make sense?
    A: Not really.  With out knowing the email address of phone number there is no way to contact the person to resolved the issue.
  • My thought was that it emails the ticket# to the submitter and then they can check their ticket status online no?

    Oh well was worth a shot =P 
  • Then they wouldn't be anonymous?
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