DMT Free Responsive Theme "Extended Basic | Great Pumpkin" Stable 1.0 for osTicket 1.9.12

jesus_hernandez · March 2016

Hey guys!

I was wondering if anyone knows how to make this theme work all throughout OsTicket. I installed this theme but it only works on the client side. The agent side still looks like the old theme.

Thanks in advance!

kichenin · March 2016

Hi,

I have installed the DMT theme file (dmt_theme_extended_basic_1.0.3.2.zip) on OSticket v1.9.12 . The system log was generating DB few errors regularly. Basically the errors are generated by invalid column names in the SQL statement. I have replaced two of the SQL statements in the class.ticket.php with the SQL statements from the original class.ticket.php file and DB errors stopped.

This may help if somebody is facing the similar issue.

DSecker · April 2016

Hello there

First, thank you for the excellent theme! It really enhances the experience of the system.

I've got a question though.I would like to change the order of the elements in
the 'info' element that's on every Client side ticket page. it looks like the user belongs to a certain department,
But the department actually tells who's working on the ticket on admin/agent side. It's a bit confusing for people creating an account and adding a
ticket.

Alternatively could I just hide an element?

Thanks,
Daniel

DSecker · April 2016

Okay, I found the answer. It's in the /include/client/view.inc.php.

Would it be complicated to have custom fields appear in the info box instead of above the main ticket element? As you can see I'm not a php expert at all. ;)

DSecker · April 2016

By custom fields I mean the Form Fields that you can add in the Ticket Details.

DSecker · April 2016

Another small issue. When adding custom fields to the Contact information form they appear shorter on the user registration page, although i've selected "Short Answer" which is the type for the default ones. In the php I can see that the fieldsets have different maxlenghts and sizes. In the CSS I wasn't able to influence this though. Do you know in which php file this can be changed?

Thanks!
Daniel

DMTGMBH · April 2016

@DSecker
The length of the fields can be set by clicking on the config button next to the field. Gambling around with "size" will lead you to success. ;o)

DSecker · April 2016

Thanks, that was too easy. Now it looks good. Firefox doesn't open the config option.

linuxjackie · April 2016

Hello , 

I base on your 's customize the color and bg ,

Everything good ,expect there is no notification message about Error in register page . 

https://snag.gy/0AsQ62.jpg

which osTicket default does 

https://snag.gy/Unmxik.jpg

How can I fix this ?
Thanks

DMTGMBH · April 2016

The error message is displayed directly under the field: "Email already registered. Would you like to sign in?".
Just write a css style for the error message to adopt it to your needs.

Best regards, Jürgen

BTW: Have a look at our new themes available at www.dmt-club.com, with a lot of additional features and improvements in comparison to our free theme. Try the color switches add the bottom and have a look at the information section. ;o)

http://demo.dmt-club.com/osticket_flat_helix.php
http://demo.dmt-club.com/osticket_white_tec.php

DSecker · April 2016

Hello

I would like to add the the Help Topic that was selected by the user during the Ticket creating to be also in the Info field.

I know it must be added in the view.inc.php.

 <li class="list-group-item"> <?php echo __('Ticket Status');?>: 
 <?php echo $ticket->getStatus(); ?> </li>

 <li class="list-group-item"> <?php echo __('Name');?>: 
 <?php echo mb_convert_case(Format::htmlchars($ticket->getName()), MB_CASE_TITLE); ?> </li>

 <li class="list-group-item"> <?php echo __('Help Topic');?>: 
 ??? </li>

 <li class="list-group-item"> <?php echo __('Department');?>: 
 <?php echo Format::htmlchars($dept instanceof Dept ? $dept->getName() : ''); ?> </li>

 <li class="list-group-item"> <?php echo __('Email');?>: 
 <?php echo Format::htmlchars($ticket->getEmail()); ?> </li>

 <li class="list-group-item"> <?php echo __('Create Date');?>: 
 <?php echo Format::db_datetime($ticket->getCreateDate()); ?> </li>

 <?php if ($ticket->getPhoneNumber()>""){?>
 <li class="list-group-item"> <?php echo __('Phone');?>: 
 <?php echo $ticket->getPhoneNumber(); ?> </li>

Für Hilfe wäre ich sehr dankbar.
Daniel

DMTGMBH · April 2016

@DSecker: Please insert:

<li class="list-group-item"> <?php echo __('Help Topic');?>: 
<?php echo $ticket->getHelpTopic(); ?> </li>

Best regards,
Jürgen

DSecker · April 2016

Super, vielen Dank!!!

bombolero · April 2016

@DSecker: I´ve got a question about your addition to the view.inc.php.
Where exactly (in which lines) do I have to add your addition?

Thank You.

Für eine Anwort wäre ich sehr dankbar.

jferrand11 · April 2016

Is there a way we can use cascading drop-down for our help topics. Right now we have numerous help topics per department and the one drop-down option seems to be a bit overwhelming to the users experience. I am wondering if there is a way I can set up 3 fields or a cascading list that will group the Parent Help topic with it's sub topics, so it looks cleaner and less crowded for our users.

DMTGMBH · April 2016

@bombolero: DSecker has inserted in the complete code block, search for it and replace the line with the red questionmarks with my posted lines.

Best regards, Jürgen

DMTGMBH · April 2016

@jferrand11: Its no problem with a little bit of php knowledge, because help topics support subcategories and there is all existing what you need to do this. I will drop it on our request list and we will integrate this feature in our DMT Club themes. Nice idea!

bombolero · April 2016

@DMTGMBH: Thank you for your answer, but I still can not find the lines. :-(
(I was searching in ticket-view.inc.php)
What is the exact name of the file?

Thank You

jferrand11 · April 2016

@dmtgmbh thanks...I will look around to see if we can make the tweaks.

DMTGMBH · April 2016

@bombolero: please edit this file "include/client/view.inc.php"

Have a nice day, Jürgen

bombolero · April 2016

@DMTGMBH: Thanks for your help, but I still can not find it. Sorry.
I have got the OS-Ticket Version 1.9.12 and I ve only added the german language pack.
I ve read the code by a normal Code Editor. Sorry but I am a absolutley beginner.
Where is my mistake?

Thank You

inside83 · June 2016

@DMTGMBH

Do I need to apply the customization again when upgrading from 1.9.12 to 1.9.14?

Also, how to remove 'Ext' field under the 'Thelephone number' field?

DMTGMBH · June 2016

@inside83

From 1.9.13. to 1.9.14 are 16 files changed
https://github.com/osTicket/osTicket/compare/v1.9.13...v1.9.14

From 1.9.12 to 1.9.14 are 43 files changed
https://github.com/osTicket/osTicket/compare/v1.9.12...v1.9.14

If you have installed custom themes or plugins, each time the core code is updated, the custom code must be updated to the version you have installed on your server, if affected files are implemented in this custom code. In our themes the only affected file from 1.9.13 to 1.9.14 is include/staff/footer.inc.php. We will release in the next days new installation packages for 1.9.14.

Sorry, but there is no other way, because osTicket isn't build for theming...

If you have any questions and like to get a qualified answer please give a detailed description and attach some screenshots.

inside83 · June 2016

@DMTGMBH

Thank you very, very much for your swift reply.

I'll wait for you guys to release an update.

No hurry...

inside83 · June 2016

@DMTGMBH

Is it possible to change the default language?

jamesonp · June 2016

I'm excited to try this out when the 1.9.14 update gets released

Black_Skorpio · August 2016

@DMTGMBH Any news on the update from you?

Diedrichs · August 2016

Hallo

Will it be for osTicket version v1.10-rc.3 an update be? For me it comes with creating a ticket to errors? (tranlated with Google)

Liebe Grüße / best regards

Harald

zalnuss · August 2016

Hello Dears,

please i have a problem with DE flag it didn't appears what i have to do to let it appear??

thank you

sdillon049 · September 2016

I replaced the files as instructed in readme.txt and now when agents and admin try to login they get this message:

Valid CSRF Token Required

Please advise.

Howdy, Stranger!

In this Discussion

DMT Free Responsive Theme "Extended Basic | Great Pumpkin" Stable 1.0 for osTicket 1.9.12

Comments