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Any help on this please. If there is mod or any suggestions please divert me to the same.
Question 1: For Each Help Topic, department, SLA, Due Date can be configured by Admin. Then why is the need of Department, SLA, Due Date, Assign To fields in the Agent 'New Ticket' Page ? I know these fields are not mandatory. But How to hide these fields from the New Ticket Form ?
Question 2: For Sub Topics under Help Topic, I have created Custom Lists and attached Custom Form for each Help topic. It works Great. But the it appears below these fields (Department, SLA, Due Date, Assign To) as shown in the Attachment. Please help me to get rid of those fields or atleast get the sub category below Help topics.