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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

User profile after account creation


When a user signs up for an account, he ticks the box 'agreed with terms and conditions' even though when I look into the user profile this tick
has been disabled.

How can I resolve this issue?

Thank you. 


  • I haven't the foggiest idea what you are talking about...?
    Version of osTicket?
    What tick box for 'agreed with terms and conditions'?
  • Well, I have made a custom field which is obliged to 'tick'.

    The visitor has to 'tick' this field, otherwise he can't register. Even though, when I look later in the customer profile the 'tick' isn't there. 

    See attached screenshots. I use version V1.9.12 

  • Sorry, the image aren't inserted:

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