Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Ticket filter does not work.

I have a plain vanilla installation of OSTicket running on SupportSystem.  Within that I have only (1) ticket rule.  It has the enclosed details.

If any e-mail comes in through this one account, I want the agent & department to be set.  

The problem is that it doesn't work.  Neither the agent nor the department are set.  I tried:
  • No additional "rules matching criteria"
  • @ symbol
  • with the word 'eBay' which always appears
But it all results in the same thing. It seems too basic to be broken, but I'm not sure what's missing.




  • Hi Sergio,

    In my case, if I want all cases in an email to fall into the same ticket filter, I will use this rule: "xxx contains a" or "xxx not contains a" to make the trick.

  • And you probably want to tick "stop processing rules"
Sign In or Register to comment.