osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
[new feature request] option to switch e-mail adresse of of ticket owner between sender/receiver
A new filter action to switch the email address between sender / receiver would be great!
I'm sending via an external system outgoing e-mail to my customers. A copy of that email (an offer) is going into my e-mail account. That email account is imported into osTicket. The sender address is my own address, the receiver address is the customers email.
OsTicket is now assigning the ticket to my own address. With a switch action in the filter I could assign the customers email address as a ticket owner.