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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Change ticket status automatically when answering ticket

In our implementation when a Ticket is openend by a customer it has the Status "New"
If a Agent gives a answer he has to change it to "pending".
How can i automate this?


  • You can't.  There is no way to automate that at this time.  Of course you could always just relay on answered instead of making another status (pending).
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