osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Open a New Ticket form and New Ticket Alert Email question
Version 1.9.12. I've added a field to the Open a New Ticket form for the user's department. I'm having a problem passing that department info to the New Ticket Alert email sent to Admin/Agents. I'm sure it has something to do with the variable names I'm using. No matter what the User/Ticket creator uses for department, the alert email shows the department as "Support". Any suggestions?
Open a New Ticket form:
Contact Information form settings:
New Ticket Alert email template:
New Ticket Alert email sent to Admin: