osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
End users cannot update tickets thru emails, but agent can
I have domain.com located on Google Apps platform
User can receive Agents response in user email.
System is not updating user reply when they respond in the email. It is not recorded in the system.
I enabled debugging logs but I cannot see anything. Testing sending emails from system works fine.
Page where configuration of emails are are not reporting any problems. Successfully updated this email
About this osTicket Installation
|osTicket Version||v1.9.12 (19292ad) — Up to date|
|Web Server Software||Apache/2|