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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

OSTicket installation Error Xampp V1.9.12

Dear Team,

I have a two instances now. One Prod and Two Development

Prod: I installed OSticket through Xampp tool. It worked fine after I changed the port number when it was not working. It was 3 months ago.

Development: Now I wanted to install the same version osticket here as well.

I did follow the previous steps. But somehow I am missing something. I have changed the port number too. But still I am stuck at the below step.

Note: Apache and Mysql both started.. (attachment)

Error log says:

Wed Jun 01 16:08:39.095418 2016] [mpm_winnt:notice] [pid 14240:tid 228] AH00418: Parent: Created child process 11480
[Wed Jun 01 16:08:39.469819 2016] [ssl:warn] [pid 11480:tid 240] AH01909: www.example.com:443:0 server certificate does NOT include an ID which matches the server name
[Wed Jun 01 16:08:39.594619 2016] [ssl:warn] [pid 11480:tid 240] AH01909: www.example.com:443:0 server certificate does NOT include an ID which matches the server name
[Wed Jun 01 16:08:39.625819 2016] [mpm_winnt:notice] [pid 11480:tid 240] AH00354: Child: Starting 150 worker threads.
[Wed Jun 01 16:11:14.749565 2016] [:error] [pid 11480:tid 1600] [client ::1:59783] PHP Fatal error:  Cannot declare class Error, because the name is already in use in C:\\xampp\\htdocs\\support\\include\\class.error.php on line 43
[Wed Jun 01 16:11:24.357115 2016] [:error] [pid 11480:tid 1608] [client ::1:59785] PHP Fatal error:  Cannot declare class Error, because the name is already in use in C:\\xampp\\htdocs\\support\\include\\class.error.php on line 43
[Wed Jun 01 16:11:45.372317 2016] [:error] [pid 11480:tid 1608] [client ::1:59787] PHP Fatal error:  Cannot declare class Error, because the name is already in use in C:\\xampp\\htdocs\\support\\include\\class.error.php on line 43
[Wed Jun 01 16:12:05.587473 2016] [:error] [pid 11480:tid 1608] [client ::1:59788] PHP Fatal error:  Cannot declare class Error, because the name is already in use in C:\\xampp\\htdocs\\support\\include\\class.error.php on line 43

Comments

  • This "server certificate does NOT include an ID which matches the server name" sounds like you have a CERT issue (that your server name is not listed in the CERT).

    This "
    Cannot
    declare class Error, because the name is already in use in
    C:\\xampp\\htdocs\\support\\include\\class.error.php on line 43" sounds like something is being loaded and then the same thing is being loaded or again or a class is being re-declared. 

    Did you download osTicket from http://osticket.com/download?
    Have you altered the source?
    Did you clone your existing installation?
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