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I have been having various issues with osTicket (unable to save as draft, 500 internal server error after creating a ticket- in both cases a ticket is generated but no finish page). So I just want to reinstall this on another server (2012 R2) with new MySQL install, new php install and new osTicket files. I only want to bring over the files necessary to bring up the site as it now exists BUT working better.
I just upgraded to osTicket 1.9.12 (on the old server). Installed MySQL 5.7. Will install php 7.06. Can someone please outline some steps for me? I know I need to dump the db, Install osTicket files (just copy??) and change config file but I need more detail. Can I just Install osTicket as if it is the first time (brand new) and just move over database and config files (modified of course for db).
Just trying to minimize "contamination" from the old files.