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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[Resolved] No new ticket option in menu bar

jmcjmc
edited June 2016 in Suggestions and Feedback
Hi all,

I've just been handed a new installation of osTicket. I've an Admin account, but no access to the box itself, though i'm sure if required I can talk to someone who has access.

My issue is that there is no option to create a new ticket.
Inline image 2

Instead of:
Inline image 1
Even when I manually go to https://helpdesk.url.com/scp/tickets.php?a=open (this works in our existing osT) nothing happens.

Has anyone any experience with this?

Comments

  • Your attachments are not there.  So we cannot see what you are seeing.
    You should probably start off checking your users group settings at: Admin panel -> Agent -> Groups -> Your group.

    Version of osTicket?
    Environment?

    Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.
  • Thanks for your help.

    The issue was that the non of the Groups had the permission to open new tickets.

    Agents >> Groups >> <Group Name> >> "Group Permissions"
  • Thanks for following up and letting us know what your solution was.  Hopefully someone else with a similar issue will see this and it will help them.
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