osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
automatic answers vom osTicket get lost
I'm using osTicket v1.9.12 with german language to automaticly answering request for a holiday home. For that I'm using the ticket filter with Canned Response.
I'm now detected that in some cases the receiver don't get an response ... allthough in the ticket I see the supposed answer. I checked my SPAM-filter, I checked the osTicket system log. Everything seems fine. If I send the same canned response with the normal post reply function everything works fine. What to do???
I don't see any special for the ticket filters I have the problem.