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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Email and Form Language


i have oSticket v 1.9.12 with three languages installed (italian, English, French). 

is it possible to create three different type of email model (one for each language) and automatically the system send the email alert in the language that i previos select?

For example: I select italian language and i create a ticket, i want that the email alert that osticket send to me is in italian.

Is it possible? The same question is for the custom form. 

Sorry for my bad english.



  • I don't use that version, but I dont think that you can do that until 1.10 is released.
    But you can try creating a seperate email template for your languages and see if it works.
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