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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Response in email as individual emails.

We recently started with osTickets.
What we see is that all the collaborators get email update as individual email.
May be it's done from privacy point of view.

Issues :
When there are multiple collaborators in the thread, it's sending those many emails.
When collaborators want to reply that mail, one has to add others specifically.

Is there anything in configuration where-by it will send single email to all email addresses?
Can there be an improvement to be able to specify while posting reply if it should go as individual email or a single email?
Any way to select who should be in BCC.



thanks-n-regards

Comments

  • Q: Is there anything in configuration where-by it will send single email to all email addresses?
    A: No.

    Q: Can there be an improvement to be able to specify while posting reply if it should go as individual email or a single email?
    A: I'm not aware of any plans to implement what you are asking.  But the beauty of OpenSource is that you can always alter the code.  If you come up with a better way you can submit it as a PR (pull Request) on github and the devs may accept it into core.
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