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Need help with Ubuntu 16.04 server install

Hi,

  I am new to this so forgive me if I dont include all the info that is needed. I will do my best to add what I can. I have made 2 virtual servers running ubuntu server ver 16.04. On the first one I told it to do a LAMP setup on install and followed the instructions for the ostickets install (extracted zip moved files from upload to folder and changed the owner/group permissions for /var/www/html both to www-data) however when I try to load the page it comes up with the error 500. I then built a second one and installed the lamp setup manually by apt-get following a slightly older walkthrough and I still got the same issue. I looked in my apache2 error.log and found these 2 entries repeat for each time I try loading the ostickets by browser:

[date] [:error] [pid 11117] [client 10.0.0.3:62547] PHP Warning: Unknown: failed to open stream: Permission denied in Unknown on line 0
[date] [:error] [pid 11117] [client 10.0.0.3:62547] PHP Fatal error: Unknown: Failed opening required '/var/www/html/support/index.php' (include_path='.:/usr/share/php') in Unknown on line 0

Is there a permission somewhere else besides /var/www/html that i need to change as well? I really dont know where to go from here. Thanks!

-Darrell

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