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I have found many users asking how to increase the file size but even through I’ve done all the steps I still can not get this to work.
osTicket Version v1.10-rc.2 (231f11e) — Up to date
Web Server Software Microsoft-IIS/8.0
MySQL Version 5.1.68
PHP Version 5.4.14
I have edited the following in my php.ini
I can’t get attachments to work through email or through the web. Through email I get an error in the thread “File Import Error” – “File size is too large”. Through the web I get “File size is too large” “undefined”
Under the osTicket settings - Settings --> Tickets --> Attachments - It shows Maximum File Size as ---SMALL--- with a drop down menu - but nothing else is in the menu so I can't change it.
The file I was trying to use was only 633 KB – I’m not sure what I’m doing wrong.