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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

1.10 RC3 - Manage Agent - Limit ticket Access

Can you look at adding this feature to the Manage Agent to include the limited access (Limit ticket access to ONLY assigned tickets) at the Access screen vs at the current Account screen. This would allow us to limit access to an agent to their tickets only for an assigned Department and have this not true for Extended Department Access vs applying "Limit ticket access to ONLY assigned tickets" to all tickets of all assigned departments.

Developer my only be able to see their projects on their assigned Department, "Development", but as a second level Support Agent, they need to see all the Support Department's tickets. For the Department Sales, they are limited to again only their assigned tickets.

David

Comments

  • PS see attached files
    FYI - Server Information_ osTicket Versionv1.10-rc.3_(907ec36_20160705-Agent Suggection part1v2 .png
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    FYI - Server Information_ osTicket Versionv1.10-rc.3_(907ec36_20160705-Agent Suggection part2v2 .png
    1101 x 585 - 52K
  • edited July 2016
    Thank you for the feedback/suggestion.  I will pass it along to the devs.

    As a side note, it is too late in the development cycle for this to be included in the 1.10 release.  Once RC's start coming out new features are put on hold to make the product more stable for the stable release.
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