osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
1.10 RC3 - Manage Agent - Limit ticket Access
Can you look at adding this feature to the Manage Agent to include the limited access (Limit ticket access to ONLY assigned tickets) at the Access screen vs at the current Account screen. This would allow us to limit access to an agent to their tickets only for an assigned Department and have this not true for Extended Department Access vs applying "Limit ticket access to ONLY assigned tickets" to
all tickets of all assigned departments.
Developer my only be able to see their projects on their assigned Department, "Development", but as a second level Support Agent, they need to see all the Support Department's tickets. For the Department Sales, they are limited to again only their assigned tickets.