osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Upgrade from 1.9.6 - don't want to get this wrong!
I would like to upgrade a more important, very live, osTicket. Details are:
|osTicket Version||v1.9.6 (9adad36)|
|Web Server Software||Apache|
It says on the top of the Dashboard:
"Please take a minute to delete setup/install directory (../setup/) for security reasons."
I think I have done that before (cannot specifically remember as it would have been a long time ago) because looking in
there is no folder called "install". Have I done the right thing there?
Counter to what the website says, there is no "update" link in the Dashboard. If I take a backup of the database and the entire file structure at
am I safe to click Plesk's update link? Or would you recommend a different, better way of doing it?