osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
[resolved] Mail Fetch Failure Alert
Have a new issue. Using 1.9.12.
We had to change the password for our email account, which is actually a gmail account.
Upon changing the password, we are getting and sending emails.
But now every 10 minutes we get an email like this:
osTicket is having trouble fetching emails from the following mail account:
Error: Can not authenticate to POP3 server: [AUTH] Username and password not accepted.
128 consecutive errors. Maximum of 5 allowed
It makes no sense, as the email IS coming in. And always has been. The only thing that changed was the password for the email account.
We disabled the auto-fetch and that did stop the errors, but it also made it so NO email was being fetched at all, even with agent activity.
So we have to leave it on in order to have osTicket get the email, but we are bombarded by these error messages.
Any ideas anyone?