osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
SendGrid support - Feature Request
First, thanks for the great tool.
SendGrid is a (free) SMTP service that has a lot of great features.
For those of us unfortunate to be hosted on a service that does not allow access to external SMTP servers (like Bluehost, Hostgator, etc.), it would be great to be able to use the API from SendGrid to get around that problem.
I have looked into it a bit, and SendGrid provides a nice php API to integrate with.
Converting the existing class.mailer.php to use the SendGrid API instead of PEAR:mail, is a bit out of my league however. There is a lot of manipulation of headers and other mail items in class.mailer.pho that I do not understand, and not sure how to convert to use SendGrid. Although I suspect for someone in the know, it is not a big effort.
So, I am throwing it out there as it might be useful for anyone wanted to use a third party SMTP service, on a host that does not directly allows access to the SMTP server from the third party.