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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Disable Check Ticket Status and Open New Ticket

Hello,
We are running: osTicket (v1.8.1)
I wanted to see if there's a way to, Disable Check Ticket Status and Open New Ticket.

Thanks in advance for any advice.
Regards
mh

Comments

  • This is not a feature of osTicket.

    You can achieve this by altering the source.
    With a version that old I'm not sure how you would do that, but it would probably involve editing index.php.
    Then removing links in the email templates.
  • Hello ntozier,
    Thanks for your reply.
    I was finally able to update to:

    osTicket (v1.9.14)

    Would it be possible in this version.


    Thank you,

    MH


  • Same response as before minus the 'version that old' part.
    You would have to remove the new ticket from /include/class.nav.php and the buttons from index.php.
    I'm not sure if there is more to it than that.
  • Thank you ntozier.

    It worked!
    For anyone else with this requirement, heres what was edited:

    Removing links from navbar:

    File: include/class.nav.php

    Comment out lines 329-331:

    if ($cfg->getClientRegistrationMode() != 'disabled'
    || !$cfg->isClientLoginRequired())
    $navs['new']=array('desc'=>__('Open a New Ticket'),'href'=>'open.php','title'=>'');

    And comment out 342-343:

    } else {
    $navs['status']=array('desc'=>__('Check Ticket Status'),'href'=>'view.php','title'=>'');



    Removing buttons from landing page:

    File: index.php

    Comment out lines 27-49:
















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