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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Cannot edit ticket details

When I select edit on a ticket to edit the main ticket details it will pull up the page but if I attempt to change anything and then hit save it comes up with a "HTTP ERROR 500"

Has anyone seen this before?



  • My apologies, it was a missed required field that was causing the error.

    If you do not add a note as to why your editing the ticket it displays that error. This would be good to have a simple error that there is a field not filled verses a http error page.
  • You getting a 500 error sounds like a webserver misconfiguration, not a osTicket issue.  osTicket displays errors on required fields and has for years.
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