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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Vacation mode - feature request

Hello,

When staff go on holidays, we tick the Vacation mode to "Staff on vacation mode" checkbox. Even though we usually know the exact date when the staff member will return, the onus is on us to uncheck that pesky "vacation mode" checkbox.

Wouldn't it be nice to be able to nominate a return date (pop-out calendar and time fields OR static date and time entry fields), which would allow osTicket to magically turn off vacation mode on a schedule.

Cheers!

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Comments

  • Moving thread to Suggestions and Feedback.

    Thanks for the feedback, and I agree.  I've opened a Feature request on github for this feature,
  • Please pair this to "self vacation" so that an agent can set own vacation, maybe with a "from-to" setting (like "next week I'll be on vacation").
  • DiegoZuccato, great suggestion!
  • Hello drjazz,

    here my solution:

    osTicket Version v1.9.14 (8b927a0) —  Up to date
    Web Server Software Apache/2.4.10 (Debian)
    MySQL Version 5.5.50
    PHP Version 5.6.24-0+deb8u1

    1. Add a new column in ost_staff
    see 01.jp

    2. Edit \upload\include\class.staff.php
    see 02.jpg and 03.jpg

    3. Edit \upload\include\staff\staff.inc.php
    see 04.jpg

    4. Edit \upload\include\staff\profile.inc.php
    see 05.jpg

    5. Edit \upload\scp\profile.php
    see 06.jpg

    6. Edit \upload\include\staff\tickets.inc.php
    see 07.jpg

    7. Edit \upload\include\staff\header.inc.php
    see 08.jpg


    8. The Result :-)
    see 09.jpg and 10.jpg


    imageimage
  • Admin View: Agent Settings

    image
  • @citrixraptor Can you submit that as a pull request at github?
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