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We have a problem - another installation with same table prefix exists!
Hello everyone. I'm completely new to osTicket, PHP, servers, and making all of those things work together. I have, somehow, gotten most everything to work properly. I checked the database and the tables are populated with ost_(something) entries.
The issue I'm having is that when I try to run osTicket, it goes straight to the installation page and when I enter information I get the error in the subject line here. If another installation exists, why is it automatically sending me to the installation page instead of a login page? This is osTicket 1.8 with all of the newest other software. Apache 2.4, PHP 7, MySQL Workbench 6.3.
Thank you very much for any help!