osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
"Access denied" message before initial setup
This is my first attempt at installing osTicket so please forgive me if this is a dumb question.
I am trying to install on a VM with Ubuntu 14.04, PHP Version 5.5.9-1ubuntu4.19, Apache 2.4.7 and MySql 5.5.50.
I unzipped the download in the user's home folder (/home/helpdesk) and renamed the "upload" folder as "public_html" as that is the web server root folder.
I have ensured that both the public_html and scripts folders belong to the user, and have appropriate permissions.
I will be most grateful for any guidance.