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Subject: osTicket Fatal Error
Unable to connect to the database — Unknown
MySQL server host 'sql20.cpt1.host-h.net' (0)
The email's POP and SMTP details are set up correctly (according to our host). I have enabled email fetching and ticked "Fetch on auto-cron", so emails to our "helpdesk" address are pulling through as tickets correctly when I am signed in. Just don't understand why this error is emailed to us...
Currently running osTicket Core, v1.9.12